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Web Order and Otter App

Your menu, on every guest's phone.

Put a QR on every table or share a link. Guests browse your storefront, order with every option, pay and follow their order live. Orders land in the same kitchen queue as everything else.

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Clay illustration of a cafe table with noodles, an iced drink, a QR table tent and a large phone showing a menu with a checkout button.

What it does

QR on every table

Each table has its own QR, so the kitchen knows exactly where the order goes. Menus can change by area of the room.

Your own storefront

Your colors, your opening hours, your stock. A clean storefront that feels like your brand, not a marketplace.

Upsells before checkout

Bundles, add ons and happy hour show up before the guest pays, so the basket grows on its own.

Pay on the phone

Guests pay with dynamic QRIS, use promo codes and personal vouchers, and redeem their points.

Live order status

A live receipt shows each step until the order is ready, with a WhatsApp or push notification when it is.

Otter App

The Otter App gives guests the same ordering on their phone, with nearby restaurants and their recent orders.

How it works

  1. 01Guest scansTable QR or your link opens the storefront.
  2. 02Guest ordersOptions, upsells, promo codes and points.
  3. 03Kitchen gets itSame queue, same station tickets as the kiosk and POS.
  4. 04Guest is notifiedLive status and a message when it is ready.

Works with

Otter NowSelf order kiosk. Guests order and pay on their own.Kitchen Live ViewStation printing and live tickets for the kitchen.CRM and loyaltyKnow your regulars and bring them back.Otter POSA complete point of sale for counter and floor.

Which plan includes it

Growth

Web order and the Otter App come with Growth and Enterprise. On Lite, add web order as an extra order channel.

Questions

Is there an app for guests?

Yes. The Otter App lets guests browse the menu, order and pay from their phone, just like web order. Orders land in the same kitchen queue.

Can guests order from their table and pay at the end?

Yes. With open bill on full service, guests order from the table all night and settle once at the end.

Do I keep the customer data?

Yes. Guests sign in with WhatsApp, so every order builds your own customer list with points and history.

Popular with

Solutions
Full serviceCloud kitchenBars and loungesFood courts and canteens

Other products

All products
Otter NowOtter POSKitchen Live ViewOtter NowServingOtter PartnerOtter DashboardCRM and loyaltyOtter Warehouse

See Otter in your outlet.

Talk to us on WhatsApp and we will set up a demo around your menu and kitchen flow.

Talk to us on WhatsApp